FAQ
Welcome to our FAQ page, where we’ve compiled answers to the most common questions about our self-paced online courses and services. Whether you're exploring how our courses work, looking for certification prep details, or curious about how our training aligns with JBF Consulting Group's expertise, you’ll find everything you need here.
If you don't see the answer you're looking for, feel free to contact us at the form below — we’re happy to help!
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What kind of courses do you offer?
We offer a range of self-paced, professional courses designed to help individuals and organizations excel in project management and process optimization. Our catalog includes Agile and Scrum training, Lean Six Sigma courses, and other business-related topics.
How are these courses related to JBF Consulting?
Our online store is an extension of JBF Consulting Group’s expertise. We bring the same trusted knowledge and real-world experience that have helped top organizations manage portfolios, programs, and projects successfully.
How do the courses work?
Our courses are 100% online and self-paced, giving you the flexibility to learn whenever it suits you. Once you enroll, you'll get immediate access to course materials, including videos, quizzes, and downloadable resources.
Will I receive a certificate upon completion?
Yes! Upon completing any course, you will receive a certificate of completion, which can help you showcase your skills and knowledge to employers or clients.
Are your courses certification-prep?
Many of our courses are designed to prepare you for professional certifications like Certified ScrumMaster (CSM) and Lean Six Sigma Green Belt. Please check the course details to see if it aligns with your certification goals.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure online payment methods. Your payment information is processed securely, and you will receive an invoice via email upon purchase.
Do you offer refunds?
We want you to be satisfied with your learning experience. If you’re unhappy with your course, please contact us within 5 days of purchase to request a refund. Terms and conditions apply.
Can I access the course after completion?
Absolutely! Once you enroll, you’ll have 180 days access to the course materials, allowing you to revisit the content whenever you need a refresher.
Do you offer group or corporate discounts?
Yes! We offer special pricing for corporate teams and group enrollments. Please contact us to discuss your organization’s needs.
What support do you offer if I have questions during the course?
Our courses are self-paced, but we’re here to help! If you have questions or need technical support, you can reach us at contact@jbfconsulting.ca, and we’ll respond within 24 hours.
Can I use the training to earn PDUs or CEUs?
Yes, many of our courses qualify for Professional Development Units (PDUs) or Continuing Education Units (CEUs). Check the specific course details for eligibility.
How do I stay updated about new courses and promotions?
Sign up for our newsletter or follow us on LinkedIn to stay informed about new course launches, discounts, and other updates.